Privacy Policy

Syon Executive is the trading name used for our private travel, chauffeur coordination, tours, concierge and related services.

The business operates through Syon Ventures Ltd, and the company details shown in the Operator Information section form part of this notice. Operator Information

For questions about this privacy notice or how we use personal information, contact booking@syonexecutive.com or +44 7542 902634.

Depending on your enquiry or booking, we may collect:

Identity and contact information

• name
• telephone number
• WhatsApp number
• email address
• country
• preferred language
• contact details supplied by an EA, PA, family office, company or other person making a booking on someone's behalf

Travel information

• collection and destination addresses
• hotel or accommodation
• airport and terminal
• flight number
• arrival and departure dates
• cruise or rail information
• travel itinerary
• number of passengers and children
• luggage requirements
• preferred vehicle
• booking history

Service information

• requested chauffeur services
• tour requirements
• shopping requirements
• restaurant and concierge requests
• guides or interpreter requirements
• event requirements
• security requirements
• accessibility requirements
• other information voluntarily provided to help arrange the service

Transaction information

• quotation details
• payment status
• invoices and refunds
• corporate account details
• billing address
• cost centre or purchase-order information where provided

Where card payments are taken, they are handled by the relevant secure third-party payment processor. We normally receive payment status and reference information rather than full card details.

Technical information

• IP address
• browser and device information
• site usage
• cookie preferences
• referral source
• security logs

Communications

• email
• telephone
• WhatsApp
• WeChat
• website form enquiries
• correspondence about bookings, complaints and customer support

When you choose to contact us through WhatsApp, WeChat or another external communications platform, that provider processes your information under its own terms and privacy arrangements. We do not control those platforms.

If you provide information about another passenger, you should ensure that you are authorised to provide it and, where appropriate, that they understand how their information will be used.

This is particularly relevant for EAs and PAs, corporate travel bookers, family offices, relatives, hotels and travel advisers.

Some travel requirements may reveal more sensitive information, for example an accessibility requirement, health-related transport need, dietary requirement or security concern.

Please provide only information that is genuinely necessary for us to arrange the requested service.

Where UK data-protection law requires an additional condition for processing special-category information, we will rely on an appropriate lawful condition, which may include your explicit consent.

Arranging your service inherently requires selected information to be supplied to the people delivering it. Information may be shared only as reasonably required with:

• appropriately licensed private-hire operators
• licensed chauffeurs and drivers operating through those providers
• SIA-licensed security providers and professionals where security has been requested
• tour guides and interpreters
• hotels, restaurants and attraction or event providers
• concierge suppliers
• airport and meet-and-greet providers
• payment processors
• accounting, payment and invoicing providers
• website hosting and infrastructure providers
• email and communications providers
• professional advisers and insurers
• authorities where legally required

We do not sell personal information to advertisers.

Some of the technology or communications services used by Syon Executive or its suppliers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, appropriate safeguards will be used.

Specific records may be retained for a shorter or longer period where required by law, licensing obligations, a dispute, insurance requirements or another legitimate reason.

Service messages relating to an enquiry or booking are not marketing.

We may send marketing only where permitted by law. You can unsubscribe at any time using the unsubscribe option in the message or by contacting booking@syonexecutive.com.

Requesting a quotation does not add you to any newsletter, and marketing consent is never a condition of receiving a quote.

Non-essential cookies and similar technologies will not be set before you give the required consent. Full detail is in our Cookies Policy.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. No internet service can guarantee absolute security.

Depending on the circumstances, you may have the right to:

• access your information
• correct inaccurate information
• request deletion
• restrict processing
• object to processing
• receive or transfer certain information
• withdraw consent where consent is relied upon
• complain about how your information is processed

Your right to object

Where we rely on legitimate interests, you may have the right to object to that processing. You also have the right to object at any time to the use of your personal information for direct marketing.

If you believe your information has been handled improperly, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

We may update this notice when our services, technology or legal obligations change. The latest version will always be published on this page with its revision date.