Cancellation Policy

For ordinary airport transfers, hotel transfers and point-to-point chauffeur journeys:

Charges are stated as “up to” because they reflect the confirmed terms and the reasonable costs actually incurred rather than a fixed penalty.

Attractions, hospitality, guides, restaurants or tickets purchased on your behalf remain subject to the relevant third party’s cancellation and refund rules.

Multi-day hires, multiple-vehicle movements, weddings, major sporting or cultural events, large groups and specialist vehicle bookings reserve substantially more capacity. Specific deposit and cancellation terms will therefore normally appear in your written quotation before confirmation.

Where no other specific term was disclosed, the default schedule is:

Security assignments require licensed personnel to be reserved and may involve advance planning and risk assessment.

Cancellation terms for a security assignment will be stated in its written scope or quotation before confirmation.

Third-party personnel costs already committed may be non-refundable where this was disclosed before booking.

Changing a collection time, date, vehicle, destination or itinerary is not automatically treated as a cancellation. We will first try to accommodate the amendment.

If the change materially alters the service or creates additional supplier costs, we will tell you before confirming any additional charge.

A change that cannot reasonably be accommodated may need to be treated as a cancellation and new booking.

A genuine flight delay is not treated as a cancellation.

Where we have been supplied with the correct flight number, the arrival will be monitored and the collection adjusted where operationally possible.

Very substantial disruption, diversion to another airport or a change of travel date may require a revised arrangement.

We monitor supplied flight information and will make reasonable efforts to adjust to an early arrival.

A no-show occurs where the passenger does not attend the agreed collection, cannot be contacted after reasonable attempts and the applicable waiting period has expired.

At airports, a passenger is not treated as a no-show simply because immigration or baggage takes time while the flight and collection remain active.

At a hotel or address, attempts will be made to contact the passenger or booker before the vehicle is released, where reasonably possible.

If you need to cancel because of an emergency, contact us as soon as possible.

The published policy still applies, but where costs can reasonably be avoided or recovered we will take that into account when assessing the cancellation charge.

If a confirmed service has to be cancelled by Syon or the relevant provider and no reasonable equivalent replacement can be arranged, you will receive an appropriate refund for the affected service.

Email booking@syonexecutive.com or contact us on WhatsApp or by telephone: +44 7542 902634.

The cancellation is effective when received and acknowledged by Syon or the relevant provider. If you do not receive acknowledgement, please contact us again.

Approved refunds will be returned using the original payment method where reasonably possible.

Bank and card processing times are controlled by the relevant financial provider after the refund has been submitted.

This policy forms part of our Terms & Conditions.